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Make in Andhra Pradesh BPO and Global Capability Centre (GCC) Policy 2026-2030

Shaping the Future of Global Outsourcing

The Andhra Pradesh BPO and Global Capability Centre (GCC) Policy 2026 is a forward-thinking initiative designed to position the state as the top destination for Business Process Outsourcing (BPO) and Global Capability Centres (GCCs). As global companies seek optimal locations for their operational hubs, Andhra Pradesh is poised to become the preferred choice for both outsourcing services and high-value capability centres.

With the “Make in Andhra Pradesh” initiative, the state aims to build a world-class ecosystem that attracts international investments, fosters innovation, and secures its leadership in the global outsourcing sector. Backed by strong infrastructure, a strategic location, and a skilled talent pool, Andhra Pradesh is primed to become a global hub for BPO services and GCC operations, driving economic growth and advancing digital transformation.

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Vision for 2030
Andhra Pradesh as a Global Leader in BPO and GCCs

By 2030, Andhra Pradesh aims to become India’s leading destination for BPO and GCC investments. The vision includes the following key objectives:
  • Creating 100,000 jobs in the BPO and GCC sectors statewide, with a focus on driving growth in Tier-2 and Tier-3 cities for inclusive development.
  • Attracting ₹20,000 crores in investments, solidifying Andhra Pradesh as the prime location for both BPOs and high-end GCCs focused on innovation, research, and development.
  • Establishing dedicated GCC and BPO Parks in cities like Vijayawada, Nagpur, and Nashik, featuring state-of-the-art infrastructure, innovation labs, and collaborative workspaces.
  • Positioning Andhra Pradesh as a global innovation hub by attracting GCCs from Fortune 500 companies, capitalizing on the state’s robust digital infrastructure and skilled talent pool.

Mission
Building a Global Outsourcing and Capability Centre Ecosystem

Make in Andhra Pradesh’s mission is to foster a thriving ecosystem for BPOs and Global Capability Centres (GCCs), positioning the state as a global leader in outsourcing. The policy aims to:
  • Attract large-scale investments, establishing Andhra Pradesh as a hub for BPO services and GCC operations worldwide.
  • Promote digital inclusion by encouraging BPO and GCC establishments in Tier-2 and Tier-3 cities, ensuring balanced growth across regions.
  • Empower global corporations to set up their GCCs in Andhra Pradesh, tapping into the state’s skilled workforce, advanced technological infrastructure, and innovation-driven environment.
  • Strengthen skill development initiatives to build a talent pipeline that meets the increasing demands of high-value BPO and GCC services.

Key Strategies
Building a Future-Ready Andhra Pradesh

The Andhra Pradesh BPO and GCC Policy 2026 provides a strategic roadmap that integrates high-value BPO services and Global Capability Centres. The key objectives include:

  1. Positioning Andhra Pradesh as a Preferred GCC Hub: The state aims to attract global corporations to establish their Global Capability Centres (GCCs), focusing on advanced services such as R&D, data analytics, finance, software development, and AI/ML solutions.
  2. Creating Employment Opportunities: The policy aims to generate 1 lakh jobs by 2026 in the BPO and GCC sectors, with a strong emphasis on offering opportunities for women, differently-abled individuals, and youth.
  3. Attracting Investments: Andhra Pradesh targets attracting ₹20,000 crores in investments from both domestic and international companies, promoting growth in traditional BPO services as well as high-value GCC operations.
  4. Developing World-Class Infrastructure: The state will establish dedicated BPO and GCC parks, equipped with cutting-edge infrastructure, incubation spaces, and innovation labs to support global corporations and BPO service providers.
  5. Enhancing Skill Development for GCCs: Focus will be placed on skill development programs that build expertise in high-end IT services, research, software development, and other specialized capabilities needed for successful GCC operations.

Strategic Focus Areas
Accelerating BPO and GCC Growth in Andhra Pradesh

To achieve its vision, Make in Andhra Pradesh has identified several strategic focus areas that will drive the development of a global outsourcing ecosystem:

World-Class GCC and BPO Parks

Andhra Pradesh will establish specialized parks for BPOs and GCCs in key cities such as Vijayawada, Nagpur, and Nashik. These parks will offer plug-and-play infrastructure, high-speed internet connectivity, and collaborative spaces to cater to the needs of global companies and outsourcing service providers. The GCC parks will be equipped with customized infrastructure to support the creation of innovation hubs, R&D centers, and advanced analytics operations.

Promoting High-Value GCCs

Andhra Pradesh aims to become a global hub for Global Capability Centres (GCCs), drawing top-tier international companies. The policy will provide incentives to businesses that establish GCCs focused on high-value services such as AI/ML, data analytics, blockchain, finance, and software development. With its strong digital infrastructure and skilled talent pool, Andhra Pradesh will empower GCCs to drive innovation and offer advanced support services to global operations.

Generating Inclusive Employment

The policy aims to generate 1 lakh jobs in the BPO and GCC sectors by 2030. Companies that hire women, differently-abled individuals, and underrepresented groups will receive special incentives, promoting inclusive employment growth. The expansion of BPO and GCC operations in Tier-2 and Tier-3 cities will support balanced regional development.

Attracting Investments

To attract substantial investments in BPO and GCC operations, Andhra Pradesh will provide a range of fiscal and non-fiscal incentives. The goal is to secure ₹20,000 crores in investment by 2026, establishing Andhra Pradesh as a prime destination for both traditional outsourcing services and advanced GCC operations.

Advanced Skill Development for GCC Operations

Andhra Pradesh will partner with top educational institutions and global corporations to create advanced skill development programs. These initiatives will focus on upskilling youth and professionals in areas such as data analytics, AI/ML, R&D, and high-value finance services, ensuring the state has a future-ready workforce equipped to meet the evolving needs of global GCCs.

Incentives for BPO and GCC Investments

The Andhra Pradesh BPO and GCC Policy 2026 offers a comprehensive set of incentives to attract investments, promote skill development, and foster innovation in both BPO services and GCC operations.

Incentive TypeDetails
Subsidy on Capital Investment₹1.05 – ₹1.25 lakh per seat based on location, with an additional 10% subsidy for women and differently-abled employees.
State GST Reimbursement100% SGST reimbursement for BPO/ITeS and GCC units for a period of 5 years.
Interest Subsidy5% interest subsidy for 5 years, capped at ₹1 crore per unit.
Power Incentives30% subsidy on power bills for 5 years, capped at ₹30 lakhs per unit.
Human Capital Investment Subsidy₹3,000 per employee per month for training, with a maximum limit of ₹15 lakhs per annum.
Stamp Duty Exemption100% exemption on stamp duty for lease/sale agreements.
ESI/EPF Reimbursement100% reimbursement of ESI/EPF for employees domiciled in Andhra Pradesh, for up to 3 years.
Internet Connectivity Incentive50% reimbursement of internet bandwidth/leased line costs, capped at ₹2 lakhs per year.
Subsidy on Rent₹20 per sq. ft. per month on rent, with a maximum limit of ₹50 lakhs over 5 years.
BPO and GCC Parks Development Incentive25% capital subsidy on infrastructure investment in Greenfield BPO and GCC parks.
Marketing Support50% reimbursement for participating in domestic and international exhibitions (₹3-6 lakhs per event).
Quality Certification Reimbursement75% of the cost for obtaining quality certifications, capped at ₹10 lakhs per unit.

Ease of Doing Business
Streamlined Approvals and Regulatory Support

Andhra Pradesh is dedicated to facilitating ease of business for BPO and GCC companies through a Single Window Clearance system, streamlining all necessary approvals and processes. The policy will also amend the Andhra Pradesh Shops and Commercial Establishment Act to permit three-shift operations and allow women to work night shifts, supporting 24/7 global operations while upholding safety standards.

The state ensures that all approvals and clearances will be processed within specified timelines, positioning Andhra Pradesh as a business-friendly hub for global outsourcing and GCC investments.

Conclusion
Andhra Pradesh Leading the Global BPO and GCC Revolution by 2030

The Andhra Pradesh BPO and GCC Policy 2026 aims to position the state as India’s leading destination for outsourcing and global capability centres. By 2030, Andhra Pradesh will become a hub for high-value GCC operations and BPO services, offering global corporations the infrastructure, talent, and innovation ecosystem required for their success.

Make in Andhra Pradesh invites global investors, BPO leaders, and multinational corporations to join this transformative journey and contribute to building a digitally empowered and economically vibrant Andhra Pradesh.

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About Make in Andhra Pradesh

Make in Andhra Pradesh is on a mission to establish the state as a global leader in economic collaboration, driving strategic partnerships with key nations such as the USA, Europe, Australia, the African Union, KSA, China, India, Qatar, Saudi Arabia, Türkiye, and the UAE. Our focus spans critical sectors like energy, technology, agriculture, and finance, as we seek to integrate lessons from successful global economic models and adopt best practices for sustainable, inclusive growth. Our vision is to accelerate economic prosperity, diversify industries, and foster societal progress. We are committed to promoting sustainable economic practices that ensure long-term growth while enhancing Andhra Pradesh’s role on the global stage. By leveraging the state’s unique geographical advantage and infrastructure, Make in Andhra Pradesh is poised to drive transformative economic growth, ignite innovation, and elevate the state’s stature within the international economic arena. This aligns seamlessly with the government’s vision of building a technologically advanced, interconnected economy.

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